I enjoyed this story so much. It reminded me of the day I was at the skin clinic in Auckland and mentioned to one of the staff what great care I always received there. She said 'Write a letter!' So I did, appreciating all the small ways they made me welcome and safe if I had to have surgery (In New Zealand most of us have to have treatment for sun damage when we get older). I especially appreciated that the surgeon didn't have coversations with the nurse over my body while he was doing the surgery. Instead, he'd check in from time to time to ask, 'Are you OK?'
Well, the letter got posted up in the tea room. It wasn't long before Christmas, when there's a lot of pressure on the staff, and they said it gave them a real boost.
I enjoyed this story so much. It reminded me of the day I was at the skin clinic in Auckland and mentioned to one of the staff what great care I always received there. She said 'Write a letter!' So I did, appreciating all the small ways they made me welcome and safe if I had to have surgery (In New Zealand most of us have to have treatment for sun damage when we get older). I especially appreciated that the surgeon didn't have coversations with the nurse over my body while he was doing the surgery. Instead, he'd check in from time to time to ask, 'Are you OK?'
Well, the letter got posted up in the tea room. It wasn't long before Christmas, when there's a lot of pressure on the staff, and they said it gave them a real boost.
Thank you! There are so many good stories being shared on Substack. So refreshing and inspiring.
Oh, so true ...